Backup & Disaster Recovery
Protecting company data is an absolute necessity for you, a priority for usWhy use a
Backup & Disaster Recovery service
Managing your IT infrastructure without the risk of data loss means guaranteeing the company Business Continuity in total tranquility and security. T.net solutions related to backup and disaster recovery aim to reduce the management and security costs carried out by every company that wants to keep its business functions constantly active and efficient.
T.net Cloud Connect B/R:
our solution for backup and disaster recovery
T.net Cloud Connect B/R is an enabling technology that allows you to easily create and use off-site repositories for your backups and implement Disaster Recovery (DR) in the cloud in a fast, reliable and secure way.
The T.net Cloud Connect B/R solution is easy to use and simple to configure thanks to connectivity: all traffic is managed on a single TCP port and protected by a secure and reliable SSL / TLS connection between the Customer and the DRaaS provider. All information is encapsulated in a single tunnel that is used for traffic useful for managing replicas, actual VM data transfers, and even communication between VMs during partial failovers. Once the connection is established, no additional network configuration is required.
T.net Cloud Connect BaaS (Backup as a Service) easily allows customers to expand their backup infrastructure in the cloud.
T.net Cloud Connect DRaaS (Disaster Recovery as a Service) improves the availability of modern Data Centers by leveraging replication technologies, creating off-site copies of virtual machines (VMs) in the cloud.
The quality of the service also lies in the total and complete support from our team. T.net Cloud Specialists are experts in dealing with and preventing all kinds of risks for your data.
FREE TOLL NUMBER 800 90 8000
T.net assistance and maintenance services for backup and disaster recovery
The telephone assistance service is guaranteed through a dedicated toll-free number, with reaction times depending on the SLA:
GOLD
Intervention coverage 24 hours a day, 7 days a week, including holidays
SILVER
From Monday to Friday, from 9:00 to 18:00 with intervention within 4 hours of the call
BRONZE
From Monday to Friday, from 9:00 to 18:00 with intervention within the next working day
The Help Desk service performs the activity of receiving, discriminating and sorting calls, checking the progress of the solution as well as managing the notification and/or communication of events related to services, systems and infrastructure corporate.
Help Desk Targets
- Track Customer Problem Reports
- Support the exchange of information between the monitoring system (structure of the Network Operating Center in general) and the HelpDesk system
- Monitor the Service Level Agreement provided in terms of duration of the problem and time to resolve it
Send an email or call us for technical assistance on backup and disaster recovery
For each report T.net will provide:
- The name and references of the person who opens the ticket
- The reason for the call and its severity level (blocking, partially blocking, non-blocking failure, degradation, improvement)
- The device subject to intervention or the part of the system where the fault or defect is recorded
The Call Center communicates to the personnel who opened the report an identification (ticket) of the call which will be indicated in all communications and operations directly related to the call itself. Upon closure of the fault and / or intervention, the definition of the case will be communicated.
It will be possible, by sending a simple email to noc@tnet.it and automatically opening a ticket, receiving automatic confirmation of the positive opening of the TT(trouble ticket).
The intervention report will contain the following information:
- Ticket Number
- Date and time of request for intervention/report
- Name of the operator who opened the ticket
- Reason for the intervention/report
- Subject, date and time of the intervention
- Date and time of ticket closure
- The causes (if ascertained) that caused the failure or defect and the corrective actions taken
- The fulfillment status of the request
INFO & QUOTES
Customer assistance by T.net can be provided remotely in remote assistance mode using special support software. Remote assistance guarantees speed and accuracy of interventions, having direct access to the computer involved in the assistance operation.
