Managing your IT infrastructure without the risk of data loss means guaranteeing the company Business Continuity in total tranquility and security. T.net solutions related to backup and disaster recovery aim to reduce the management and security costs carried out by every company that wants to keep its business functions constantly active and efficient.
T.net Cloud Connect B/R is an enabling technology that allows you to easily create and use off-site repositories for your backups and implement Disaster Recovery (DR) in the cloud in a fast, reliable and secure way.
The T.net Cloud Connect B/R solution is easy to use and simple to configure thanks to connectivity: all traffic is managed on a single TCP port and protected by a secure and reliable SSL / TLS connection between the Customer and the DRaaS provider. All information is encapsulated in a single tunnel that is used for traffic useful for managing replicas, actual VM data transfers, and even communication between VMs during partial failovers. Once the connection is established, no additional network configuration is required.
T.net Cloud Connect BaaS (Backup as a Service) easily allows customers to expand their backup infrastructure in the cloud.
T.net Cloud Connect DRaaS (Disaster Recovery as a Service) improves the availability of modern Data Centers by leveraging replication technologies, creating off-site copies of virtual machines (VMs) in the cloud.
The quality of the service also lies in the total and complete support from our team. T.net Cloud Specialists are experts in dealing with and preventing all kinds of risks for your data.
The telephone assistance service is guaranteed through a dedicated toll-free number, with reaction times depending on the SLA:
The Help Desk service performs the activity of receiving, discriminating and sorting calls, checking the progress of the solution as well as managing the notification and/or communication of events related to services, systems and infrastructure corporate.
For each report T.net will provide:
The Call Center communicates to the personnel who opened the report an identification (ticket) of the call which will be indicated in all communications and operations directly related to the call itself. Upon closure of the fault and / or intervention, the definition of the case will be communicated.
It will be possible, by sending a simple email to email@example.com and automatically opening a ticket, receiving automatic confirmation of the positive opening of the TT(trouble ticket).
The intervention report will contain the following information:
Customer assistance by T.net can be provided remotely in remote assistance mode using special support software. Remote assistance guarantees speed and accuracy of interventions, having direct access to the computer involved in the assistance operation.